Terms of Service (English)

These Terms of Service (hereinafter referred to as the "Terms") define the rights and obligations between Builz (hereinafter referred to as "We" or "Us") and individuals or corporations (hereinafter referred to as the "Customer") who enter into a contract for the website creation and management services (hereinafter referred to as the "Service") provided by us.

Article 1 (Service Details and Conditions)

  • We provide a service to build websites using HTML, CSS, and JavaScript based on predefined templates. CMS (Content Management Systems) are not used.
  • The Service includes the following:
    • (1) Website construction using templates (Full Setup)
    • (2) Implementation of mobile compatibility and responsive design
    • (3) Basic SEO optimization
    • (4) Deployment and publication on our designated server (e.g., CloudFlare Pages)
    • (5) Custom domain setup
    • (6) Minor updates up to once per month (e.g., adjusting color, font size, spacing, or replacing text/images)
    • (7) Acquisition, renewal, and expiration management of SSL certificates
    • (8) Server configuration management and maintenance
    • (9) Backup and restoration support using GitHub
    • (10) Optional service requests
  • The standard delivery time is 3–5 weeks from the receipt of the necessary information; however, this may be extended depending on complexity or external factors.
  • Custom domain setup is provided only if purchased through the provider specified by us. The cost of domain purchase is borne by the Customer, and domain transfer is generally not supported.

Article 2 (Fees and Billing Structure)

  • The Service fees are based on the following monthly plans. All fees are listed in Saudi Riyal (SAR):
    • Light Plan: 390 SAR/month Pages: 1 only
    • Standard Plan: 490 SAR/month Pages: 2–4
    • Advanced Plan: 590 SAR/month Pages: 5–8
  • If the number of pages exceeds 8, an additional 100 SAR per page will be added to the monthly management fee for each page beyond the 8th.
  • Prior to site construction, the Customer shall confirm the template and number of pages to be used. If pages are added after confirmation, the following conditions apply:
    • (1) A new page creation fee of 250 SAR per page will be charged in addition to the monthly fee.
    • (2) If adding pages exceeds the plan limit, the fee for the higher plan will apply from the delivery date, calculated on a pro-rata basis.
  • If the number of pages decreases and the Customer wishes to downgrade the plan, notification must be made to us by the 10th of the previous month using our prescribed method. If no notification is provided, the current plan fee will continue for the following month.
  • Even if the number of contracted pages does not reach the plan limit, no reduction or refund of fees will be provided.
  • In any case where the number of pages exceeds the plan limit, the applicable higher plan will be applied from that month. We will properly notify the Customer of any plan changes and fee adjustments.

Article 3 (Payment Method and Schedule)

  • Payments shall be made in advance by credit card via the Stripe payment platform.
  • The payment process consists of the following two steps:
    • (1) The monthly fee for the first month shall be paid as a one-time payment before the site construction begins.
    • (2) From the second month onward, fees shall be paid via automatic subscription billing.
  • The start date of subscription billing is as follows:
    • (1) If construction is completed within one month from the initial payment date, the remaining days are covered by the first month’s fee, and subsequent monthly billing will be based on the initial payment date.
    • (2) If construction takes more than one month from the initial payment date, the excess days are covered by the first month’s fee, and subsequent monthly billing will be based on the delivery date.
  • In case of payment failure, we may take the following actions:
    • (1) Payment reminder notice (grace period: up to 5 business days)
    • (2) Imposition of late fees (up to 20%) or penalty charges
    • (3) Temporary suspension or termination of the Service (see Article 18)
  • Any fees incurred prior to cancellation are non-refundable, and the obligation to pay continues until the cancellation is officially completed.

Article 4 (Information Provided by the Customer)

  • The Customer is obligated to provide the following information through a form designated by us:
    • (1) Text content (e.g., written copy, catchphrases)
    • (2) Visual materials such as images and logos
    • (3) Various links (e.g., social media, external services)
    • (4) Domain and server information (as needed)
    • (5) Any other information specified as necessary for the creation
  • If the use or management of external services (e.g., CDN, server, repository) is required, the Customer shall create the necessary accounts and grant administrative access to us.
  • Delays in information provision will result in an automatic extension of the delivery timeline.
  • After purchase, the required information must be submitted through the form or method designated by us. The submission deadline is within 14 days from the purchase date. If unavoidable circumstances arise, the deadline may be extended by mutual agreement in writing or by email; however, in principle, the maximum extension is one month from the purchase date. If submission is not made within this period, we may suspend production or terminate the contract, and any fees already received shall not be refunded.
  • If the form submission exceeds the prescribed deadline, regardless of whether the construction period is within one month or exceeds it, the monthly fee from the second month onward will start based on the initial payment date. In this case, the period of site construction will also be included in the billing, even before delivery.
  • Once information has been submitted through the form, it cannot be modified as a general rule. If any changes or corrections are required, they will be handled as an optional service separately determined by us. Therefore, please carefully review and confirm all information before submitting the form.

Article 5 (Contact Methods and Notifications)

  • Communication from us to the Customer will be conducted via the designated email address, our specified form, or SNS designated by us (e.g., WhatsApp).
  • Contact or support via phone, Zoom, or other online communication tools will generally not be provided.
  • The Customer is obligated to respond promptly to communications from us.
  • If the Customer's email address becomes unusable or is changed, the Customer must promptly notify us and update the registered information.
  • Notifications from us shall be deemed delivered to the Customer at the time of transmission.
  • The Customer shall ensure that emails from us are not filtered into spam or junk folders.
  • If the Customer does not respond to our communication within a certain period (e.g., 14 days), we may take measures such as contract termination.
  • The Customer guarantees that the registered information is accurate and up-to-date, and shall be responsible for any disadvantages arising from incomplete or delayed updates.

Article 6 (Delivery and Delays)

  • After receiving all necessary information, delivery will generally be completed within 3-5 weeks.
  • We shall not be responsible for any delays in delivery in the following cases:
    • (1) Delay in information provision by the Customer
    • (2) Unavoidable circumstances in the execution of our duties
    • (3) Addition of optional features or specification changes
    • (4) Failures in servers, domains, or external services
    • (5) Changes in the allocation of free service provisions
  • No refunds, compensation, or cancellations will be accepted due to delivery delays.

Article 7 (Intellectual Property Rights)

  • Copyright for content provided by the Customer (text, images, etc.) belongs to the Customer.
  • However, the copyright for the template structure and code using HTML, CSS, and JavaScript belongs to us.
  • The Customer is prohibited from performing the following actions on the delivered code without permission:
    • (1) Resale, redistribution, modification, or commercial use
    • (2) Use as if it were their own creation
    • (3) Reuse of the template structure
  • The Customer has a non-exclusive right to use the delivered materials within the scope necessary for using the Service during the contract period. After termination, the right to use will cease unless a separate transfer agreement is concluded, and the code may no longer be used.
  • The prohibitions set forth in this article shall remain in effect even after termination of this contract.
  • If the Customer violates this article, we may claim damages or take legal action.

Article 8 (Special Provisions Regarding Optional Services)

  • Optional services provided by us (hereinafter referred to as "Options") may, in principle, only be requested by Customers who continue the monthly contract of this Service.
  • Examples of optional services include, but are not limited to, the following. The content, feasibility, and timing of provision are determined at our discretion on a case-by-case basis:
    • (1) Minor adjustments such as code fixes, link replacements, or UI changes
    • (2) Design and implementation work such as adding custom sections or new pages
    • (3) Setting up contact forms and assisting with connections to external tools
    • (4) Support for multilingual pages
    • (5) Support for setting up custom domain email addresses (limited to initial setup; subsequent maintenance or troubleshooting may be handled separately or not supported)
  • Provision of optional services requires prior quotation and consent from the Customer. When we present the cost and details, and the Customer agrees to purchase or implement, the application is considered formal.
  • We may determine that provision is difficult due to technical, legal, or operational constraints. In such cases, we have no obligation to disclose the reasons.
  • If the Customer wishes to use their own domain, server environment, contact forms, analytics tags, or other external services (collectively, "Externally Specified Infrastructure"), we will respond only if, after prior consultation, we determine that it is technically, legally, and operationally feasible.
  • As a principle, standard infrastructure selected by us (including free hosting such as GitHub, Cloudflare Pages) is used. Implementation, setup, and maintenance of externally specified infrastructure may incur additional work and costs (subject to prior quotation).
  • We are not responsible for troubles or failures arising from externally specified infrastructure that is outside our normal management scope. Furthermore, we may exclude such infrastructure from future management.

Article 9 (Cancellation and Refund Policy)

  • No refunds will be provided for cancellations before or after production completion, regardless of reason.
  • Even if the monthly management contract is canceled midway, pro-rata calculation or refunds will not be provided.
  • To cancel, the Customer must follow the cancellation procedure specified by us by the 10th of the previous month.
  • If cancellation occurs within 36 months from the start of service, we will terminate the website publication and delete related information (e.g., GitHub repository, DNS settings). In this case, the Customer may no longer use the website. However, if the Customer wishes to continue using the website, they may acquire the information by paying a one-time purchase fee of 6,000 SAR. Upon confirmation of payment, we will transfer the information by the end of that month.
  • If cancellation occurs from the 37th month onward, the website information will be transferred without additional fees. The transfer will be completed by the end of the cancellation month.
  • After cancellation is completed, all management and support will end, and we will bear no responsibility or obligation to respond thereafter.

Article 10 (Revision of Fees)

  • We may revise the monthly fees and other charges related to this Service as necessary.
  • The main factors that may trigger a fee revision include, but are not limited to, the following examples:
    • Fluctuations in exchange rates
    • Increase in labor or outsourcing costs
    • Expansion or enhancement of the service scope
    • Impact of changes in laws or tax regulations
  • If fees are revised, we will notify the Customer by email or other appropriate methods at least 30 days in advance.
  • If the Customer continues to use the Service after receiving the notification, it is deemed that they have agreed to the revised fees.
  • If the Customer does not agree with the revision, they must cancel the contract before the effective date of the revised fees.

Article 11 (Representations, Warranties, and Responsibility Regarding Provided Materials)

  • The Customer guarantees the following for all materials provided to us:
    • (1) They have legitimate rights to use the materials
    • (2) They do not violate any applicable laws or regulations (including Japan, Saudi Arabia, and other relevant jurisdictions)
    • (3) They do not infringe upon the rights of third parties
    • (4) They are permissible for commercial use (including AI-generated content and free materials)
  • The Customer shall resolve any disputes arising from the provided materials at their own cost and responsibility, and we bear no responsibility.
  • If there is a possibility that the provided materials violate these warranties, we may refuse to use them or request modification or replacement.
  • Our judgment on the usability of materials does not exempt the Customer from their responsibilities under this article, nor does it guarantee the legality of the materials.
  • We have no obligation to investigate rights related to the materials, and any necessary investigation will be handled separately as a paid service.

Article 12 (Disclaimer and Limitation of Liability)

  • We shall not be liable for any damages incurred by the Customer or third parties due to the use or inability to use the Service, except in cases of intentional or gross negligence on our part.
  • Even if we are liable for damages, the maximum liability shall not exceed the amount of monthly fees paid by the Customer in the month the issue occurred (after deducting Stripe fees).
  • We shall not be liable for indirect, special, or consequential damages, including lost profits.
  • Temporary suspension or instability of the website due to server relocation, domain configuration changes, DNS switching, maintenance, or other technical reasons shall not hold us liable.
  • We do not guarantee constant operation of the website, complete elimination of errors/bugs, or correct display/functionality in all environments. However, if serious defects occur, we will take reasonable action at our discretion.

Article 13 (Exclusion of Anti-Social Forces)

The Customer guarantees that they are not and will not become a member of organized crime groups, companies affiliated with organized crime, sokaiya, or other anti-social forces. If a violation is discovered, we may immediately terminate the contract.

Article 14 (Conditions Regarding External Services and Infrastructure)

  • Hosting utilizing free tiers of services such as GitHub or Cloudflare Pages is assumed.
  • If the free tier is exceeded or fees are incurred due to specification changes, the Customer bears the cost.
  • When using external services, their terms and privacy policies apply, and we are not responsible for damages or troubles arising therefrom.
  • If the Customer’s requirements cannot be met within the free tier, we may propose switching to a paid plan, but any costs or risks are borne entirely by the Customer, and we bear no responsibility.
  • We are not responsible if the service becomes unavailable due to failures, suspension, or specification changes in hosting or external services, but we may provide reasonable guidance or alternative proposals.
  • Any additional costs arising from the paid plans or specification changes of external services shall be borne by the Customer.

Article 15 (Privacy Policy and Third-Party Provision)

  • We handle personal information obtained in accordance with our privacy policy.
  • Information may be provided to external service providers to the extent necessary for service provision.

Article 16 (Force Majeure)

We shall not be liable for failure to perform obligations due to force majeure events beyond our control, including natural disasters, war, civil unrest, enactment or revision of laws, administrative guidance, exercise of public authority, strikes, system failures, epidemics, or external infrastructure failures.

Article 17 (Support Exclusion After Code Modification)

  • If the Customer or a third party modifies or alters any delivered code, we shall no longer be obligated to provide support or address website issues.
  • However, if the modifications are shared before or after the change and we determine that support is possible, this exclusion does not apply.

Article 18 (Prohibited Actions)

  • The Customer shall not engage in the following actions when using the Service:
    • (1) Acts violating Japanese law or applicable laws
    • (2) Acts contrary to public order and morals
    • (3) Infringement of third-party intellectual property, portrait rights, privacy, etc.
    • (4) Posting fraudulent content or content suggesting involvement with anti-social forces
    • (5) Interfering with the provision or operation of our or third-party services. We are not responsible for any damages caused by violations.

Article 19 (Contract Termination)

  • If the Customer falls under any of the following, we may immediately terminate the contract without notice:
    • (1) Violation of these terms
    • (2) Continued payment delays without resolution after notification
    • (3) Provision of false information
    • (4) Any other situation where we reasonably determine that contract continuation is difficult
  • Even if the contract is terminated based on the above, no refunds will be provided for any fees already paid, regardless of the reason.

Article 20 (Subcontracting)

We may subcontract or outsource all or part of the services provided under this contract to third parties. The Customer agrees to this arrangement.

Article 21 (Service Discontinuation)

  • We may discontinue all or part of the Service due to business circumstances or other unavoidable reasons.
  • In case of service discontinuation, we will notify Customers via our website or email at least 30 days prior to the planned termination date.
  • No charges will be applied after the month of service discontinuation, and we will provide data backup to the extent possible. However, we disclaim all liability for indirect or incidental damages related to the termination.
  • In cases requiring immediate termination due to force majeure (Article 15) or similar reasons, termination may occur without prior notice.

Article 22 (Governing Language)

These Terms, the Privacy Policy, and the Notation based on the Act on Specified Commercial Transactions are originally written in Japanese. In the event of any discrepancy or conflict between the Japanese version and any translation, the Japanese version shall take precedence. Any translated versions are provided for reference purposes only.

Article 23 (Amendments to Terms)

We may revise these Terms from time to time. The revised Terms shall become effective upon publication on our website or notification to the Customer.

Article 24 (Governing Law and Jurisdiction)

These Terms shall be governed by and construed in accordance with the laws of Japan. Any disputes arising in connection with the Service shall be subject to the exclusive jurisdiction of the district court having jurisdiction over our principal office as the court of first instance.

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